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What does it mean that cryptocurrencies have been reserved?

At the moment that the proof of payment that you have sent to us is validated, we reserve the amount of cryptocurrencies that correspond to the exchange rate of that moment.
As soon as the bank transfer is completed and the money is available in our account, the amount of reserved cryptocurrencies are automatically sent to the address you provided.

At the moment that the payment receipt is validated, an email is sent informing you of the specific amount of cryptocurrencies that have been reserved.

Why does it work like that?

Bank transfers are not instant and may take more than 24 hours.
Until we have proof of payment we do not execute your purchase order.
To speed up the purchase process, when you make the transfer we ask you to send us the proof of the bank transfer to validate it and be able to have a proof of payment to reserve your cryptocurrencies.

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