Why did I receive less than what was indicated in the promotion?

At Bit2Me, we understand the importance of clarity in the taxation of prizes and bonuses obtained through our sweepstakes and promotions. When a beneficiary has tax residence outside of Spain, the tax situation differs in certain aspects, especially with regard to the filing of the Tax Agency's Model 685.

Exemption from Model 685 for Non-Residents

It is important to note that, if a sweepstakes or promotion applies to a user with tax residence in a country outside of Spanish territory, Bit2Me is not obliged to file Model 685 of the Tax Agency. This form is only applicable for tax residents in Spain.

Applicable Withholdings according to Tax Residence

Prizes or bonuses received by beneficiaries who are not residents in Spain will be subject to withholdings. These withholdings vary according to the tax residence of the beneficiary:

• Residents in Spain: 0%

• Residents in the European Union (EU): 19%

• Residents in non-EU countries: 24%