Why has my purchase/sale order not been executed on Bit2Me PRO?

It's frustrating when an order doesn't execute as you expect. On Bit2Me Pro, there are several reasons why this might happen, and most are designed to protect you and ensure the best possible trading experience. Here we explain the most common reasons:

Most common situations why a buy/sell order is not processed in PRO:

• Price Slippage in Market Orders
• Lack of Liquidity in Limit Orders
• Order Expiration (30 days)
• Insufficient Margin in Stop-Limit Orders

Price Slippage in Market Orders

Market orders on Bit2Me Pro are designed to execute immediately at the best available price. However, in markets with low liquidity or during periods of high volatility, the price can move quickly.

To protect you from executions at prices significantly different from expected (a phenomenon known as slippage), Bit2Me Pro will cancel your market order if it detects an unusually wide spread between the bid and ask. This prevents you from buying or selling at a price you did not anticipate.

Lack of Liquidity in Limit Orders

With a Limit order, you set a specific price at which you want to buy or sell. The order will only execute when the market reaches that price. However, even if the limit price is reached, your order might not execute due to lack of liquidity in the order book. This means there are not enough buyers or sellers at the price you have set to complete your order.

Order Expiration (30 days)

For security and to keep the order book up-to-date, all orders on Bit2Me Pro have an expiration of 30 days. If your order has not been fully executed within this period, it will be automatically canceled.

If your order was partially filled, the remaining amount that was not completed will also be canceled after 30 days, and those funds will be unlocked from your balance, becoming available for future operations.

Insufficient Margin in Stop-Limit Orders

Stop-Limit orders are powerful tools for managing risk, but they require careful setup. If you set a Stop-Limit order with a very small or zero margin between your Stop price and your Limit price, the order may not execute as you expect.

When the market price reaches your Stop price, the order is activated and becomes a Limit order. If the market price continues to move quickly and passes your Limit price before the order can execute, it will get "stuck" and will not execute until the asset's price returns to your limit range or your order is manually canceled.

Understanding these reasons will help you better manage your expectations and set your orders more effectively on Bit2Me Pro. If you still have questions, don't hesitate to contact our support team.