To ensure effective and secure support, please only contact Bit2Me through the official communication channels detailed in this article. Using any other unverified channel may expose you to scams and lead to the loss of personal data or funds.
Operating hours: our team of agents is available from Monday to Friday, from 10:00 AM to 8:00 PM (GMT+1). Outside these hours, you can still contact us 24 hours a day, 7 days a week, through our support page or via WhatsApp.
Available communication channels:
- Email: open a ticket directly from this form and an agent will reply to you via email.
- Web chat: access the official chat from bit2me.com.
- WhatsApp: message us at the number corresponding to your country.
Phone: call us at the number for your country.
Customer support languages: our team provides support in the following languages:
- Bit2Me will never ask for your password, private keys, or seed phrase through any channel, nor will we ask you to install remote control applications.
- Be wary of profiles, numbers, or emails posing as Bit2Me outside of the official channels listed in this article.
- If you receive a suspicious message claiming to be from Bit2Me, do not reply or provide any data: verify it by opening a ticket through the official form.
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