To ensure **effective and secure support**, please contact Bit2Me only through the **official communication channels** detailed in this article. Using any other unverified channel may expose you to scams and lead to the loss of personal data or funds.
**Operating hours**: our team of agents is available **Monday to Friday, from 10:00 to 20:00 (GMT+1)**. Outside these hours, you can still contact us 24 hours a day, 7 days a week, through our support page or via WhatsApp.
**Available communication channels:**
- Email: open a ticket directly from this form and an agent will respond to you via email.
- **Web chat**: access the official chat from bit2me.com.
- **WhatsApp**: message us at the number for your country.
**Phone**: call us at the number for your country.
**Customer service languages**: our team provides support in the following languages:
- Bit2Me will **never** ask for your password, private keys, or seed phrase through any channel, nor will we ask you to install remote control applications.
- Be wary of profiles, numbers, or emails that impersonate Bit2Me outside of the official channels listed in this article.
- If you receive a suspicious message claiming to be from Bit2Me, do not reply or provide any information: verify it by opening a ticket through the official form.
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