What to do if I didn't include the correct reference in a bank transfer?

Modified on Thu, 17 Sep at 10:10 AM


When you access the screen in your Bit2Me account showing the bank details for making a deposit via bank transfer, you'll always see a reference code that you must include as the reference in all your transfers. 

Example Subject / Reference: KVYV5KS87Y3D


The code shown in your account is personal and will identify you as a user, allowing the automated system to credit the balance to your wallet within the estimated timeframes. See article: How long does it take for a bank transfer (deposit or withdrawal) to be processed?


If you accidentally omit this reference code when making a transfer, your funds may take longer than estimated to be credited, or the destination Bit2Me account might not even be identified.


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