Have you had an incidence?

How to proceed if I didn't put the correct reference?

In order to identify your purchase it's always necessary to add the text we indicate as a Subject / Reference in your bank transfer. Keep in mind that the text you are required to add is always different. Even though they all end the same, all start with a different code.

Example of subject / Reference: KVYV5KS87Y3D - BIT2ME.COM

In case you've introduced the reference number incorrectly, you should send us an e-mail at

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