I can't access my account, what can I do?

If you are having trouble accessing your Bit2Me account, don't worry. Below, we provide a series of steps and checks you can follow to resolve the most common login issues.

Follow these instructions in order to rule out possible causes and regain access to your account securely.

1. Check your login details
   • Make sure the email and password you are using are correct and the ones you provided during registration. If you registered using a third-party service, remember to always log in by clicking Sign in with Google or Sign in with Apple.
   • If you don't remember your password or have doubts, we recommend resetting it. Follow the steps indicated in the article: How to recover my password?
     
     
2. Check your browser and extensions
   • Disable extensions: Some browser extensions may interfere with the login process. Try disabling them all temporarily.
   • Use incognito mode:Try accessing from an incognito window, as extensions and other components are usually disabled in this mode.
     • In the upper right corner of your browser, click More and then New Incognito Window.
     • A new window will open. From there, try to access your account through www.bit2me.com.
   • Update your browser: Confirm that your browser is updated to the latest available version to ensure compatibility and security.
   • Update your operating system: If you use a mobile device, verify that both the operating system and the Bit2Me app are updated. Old systems or browsers may not be compatible with our security protocols.
     
     
3. Check your internet connection
   • Avoid VPN and Proxies: Do not use VPN or Proxy services (such as NordVPN, Surfshark, ExpressVPN, etc.), as they can hide your real location and are incompatible with our security processes.
   • Change network: If you are using a Wi-Fi network, try switching to your mobile data (5G/4G) or another Wi-Fi network. Sometimes, home or public networks have configurations that can cause conflicts.
     
     
4. Try another device
   • If after following the previous steps the problem persists, try accessing from a different device. For example, if you were using your phone, try doing it from a computer. This will help rule out if the problem is specific to your current device.