I can't access my account, what can I do?
Updated on Wed, 20 Jul, 2022 at 4:45 PM
If you have a problem to access your account, we offer you the following solutions:
- Please, check if you have entered the data correctly (email and/or password)
- If you forgot your password, you have to click on Password Recovery: from this link.
You will receive a recovery password link that will allow you to change the password and access your account.
- Open Incognito Window in Google Chrome:
- On the top right click in More: New Incognito Window:
- A new window will pop up. On the top corner, search for the incognito icon.
- Try to access your Bit2me account again.
If you are not able to access your account, please, open a ticket explaining the issue and sending us a screenshot.
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Account>General Information for users
- Do I need to sign up in order to use Bit2Me services?
- From which countries are users admitted to Bit2Me?
- I can't access my account, what can I do?
- How do I restore / change my password?
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- How to change my Bit2Me Email address?
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- How do I close my user account?
- How to unsubscribe from the Bit2Me Newsletter?
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- What kind of documents are supported for Bit2Me registration?
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- How to check my app version?
- How can I check or register my Bit2Me username?
- How do I set up PIN or biometric access to access the APP?
- How do I unlink my account from my Google or Apple login?