I don't receive SMS, how do I proceed?
Updated on
Wed, 19 Oct, 2022 at 9:49 AM
In case you don't receive the SMS, please check the following situations.
- Check that you don't have any phone numbers blocked or with “Do not Disturb” activated.
- Check that your device is powered on and within cellphone coverage.
- Confirm that you're receiving SMS from other services or friends.
- Check that the end user does not have a block on their mobile device:
Android:
- In the Messages app on your Android, tap the three-dot menu at the top right of the screen.
- In the drop-down menu, tap "Spam & blocked."
Tap the three-dot menu and then choose "Spam & blocked" to see the list of senders you are currently blocking.
- Tap the message you want to unblock and then tap "Unblock."
iOS:
In case you haven't solved your issue, please contact our Support Department.
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