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I don't receive SMS, how do I proceed?

Updated on Wed, 19 Oct, 2022 at 9:49 AM

In case you don't receive the SMS, please check the following situations.

  • Check that you don't have any phone numbers blocked or with “Do not Disturb” activated.
  • Check that your device is powered on and within cellphone coverage.
  • Confirm that you're receiving SMS from other services or friends.
  • Check that the end user does not have a block on their mobile device:


  1. In the Messages app on your Android, tap the three-dot menu at the top right of the screen. 
  2. In the drop-down menu, tap "Spam & blocked."
    Tap the three-dot menu and then choose "Spam & blocked" to see the list of senders you are currently blocking.
  3. Tap the message you want to unblock and then tap "Unblock."


In case you haven't solved your issue, please contact our Support Department.

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