How to request my physical Bit2Me Card?

Requesting your physical Bit2Me Card is a quick and simple process that is done directly from the Bit2Me app or website. In this guide, we explain the requirements and the steps you need to follow.

Key requirements:

To ensure a successful process, please check that you meet the following requirements:

• Residency: You must have tax residence in Spain (for shipments within the territory) or in one of the countries belonging to the European Economic Area (EEA). Check Which countries is the Bit2Me Card available in?
• Euro Balance: The card issuance fee is paid from your Euro wallet. Make sure you have a sufficient balance before starting the process. For the highest Space Center levels, the issuance fee is free. Check Bit2Me Card - Fees and limits

Verification for Spanish nationals:

If you have Spanish nationality, your Bit2Me account must be verified with your DNI to request the card. If you registered using another document (such as a passport) and wish to request a Bit2Me Card, please contact our support team so we can help you.

Steps to request your card from the app or website:

1. Log in to your Bit2Me account and go to the "Card" section.
2. At the top of the screen, you will see two tabs. Click on 'Physical'.
3. Click on the main button that says  I want my physical Bit2Me Card .
4. The application will select your Euro wallet by default. 
5. Carefully enter the address where you wish to receive your card. Review it thoroughly before confirming. 
6. Accept the terms and complete the payment. To complete the process, you must read and accept the terms and conditions of Pecunia, our payment service provider. 

Once payment is completed, your request will be processed. You will receive your card at the indicated address within the next 14 business days for Mainland Spain, and up to three weeks for the rest of Europe.

Steps to follow if you do not receive the card within the specified timeframe:

If you have requested your card and do not receive it within 15 business days (for deliveries to Mainland Spain) or 3 weeks (for the rest of Europe), please contact us.

You can open a support ticket or send us an email at soporte@bit2me.com from the email address registered to your account. This way, we can review the issue directly with our logistics department.