I don't receive SMS, how do I proceed?

To verify your identity, access, or confirm a transaction, we will sometimes ask you for a verification code that we will send via SMS to your registered phone number. If you are not receiving it, do not worry. Follow these instructions:

In case you do not receive the SMS, check the following situations:

• Check that you do not have any phone number blocked or "Do Not Disturb" activated on your device.
• Check that your device is turned on and has mobile coverage.
• Check that you are receiving SMS from other services or friends without any problem.
• Check that you do not have any type of blocking on your mobile device:
  
  

Android:

1. In the Messages app of your Android, access the three-dot menu in the upper right part of the screen.
2. In the drop-down menu, tap "Spam & blocked".
   Access the three-dot menu and then choose "Spam & blocked" to see the list of senders you are currently blocking.
3. Tap the message you want to unblock and then tap "Unblock".
   
   

iOS: 

• You can check the APPLE guide to review SMS blocking from unknown senders: https://support.apple.com/en-us/HT201229

In case you have not resolved your problem, you can open a ticket and we will assist you.