I don't receive SMS, how do I proceed?

If you do not receive the SMS, check the following situations:

• Check that you do not have any phone numbers blocked or "Do Not Disturb" activated on your device.
  
  
• Check that your device is turned on and has mobile coverage.
  
  
• Check that you are receiving SMS from other services or friends without any problem.
  
  
• Check that you do not have any type of block on your mobile device:

Android:

1. In the Messages app on your Android, access the three-dot menu in the upper right part of the screen.
   
   
2. In the dropdown menu, tap "Spam & blocked".
   Access the three-dot menu and then choose "Spam & blocked" to see the list of senders you are currently blocking.
   
   
3. Tap the message you want to unblock and then tap "Unblock".

iOS: 

• You can review the APPLE guide to check for blocks on SMS from unknown senders: https://support.apple.com/en-us/HT201229

If you have not resolved your problem, you can open a ticket and we will assist you.