Why was my verification denied?
Mon, 3 May, 2021 at 9:14 AM
At Bit2Me we do our best to help our users and offer them a quality service. For this reason there are several steps to follow before you have access to all the services we offer.
- Before starting the process you have to accept/activate your camera.
We need you to follow the instructions and for that reason the activation of your camera or webcam is required.
- Poor webcam quality
You have to use a device with a visible quality and without reflections.
- Wrong document
To verify your identity you must use your PASSPORT or IDENTITY CARD, driver's license is not accepted..
- Identity card or face not correctly focused in the indicated box
- Identity card is damaged, cut or broken
- Depending on country of nationality or residence, we may reserve the right to review the verification process manually.
For more information, please contact us by chat, ticket or phone : +34910913788.
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