How to receive a transaction at Bit2Me with memotag?

Modified on Fri, 8 Aug at 2:56 PM

For some tokens, on Bit2Me accounts there is a single generic deposit address for all users. Therefore, to identify the owner and to which account a specific transaction should be credited, it is necessary to include the MEMO / TAG / REFERENCE. Consult the article What cryptocurrencies do we support at Bit2Me? to know which tokens need it.

The Memo is an alphanumeric code and must be included in all deposits that require it and you should always make sure to include it correctly before making the transfer. The omission of this information will lead to significant delays in crediting the transaction to your account and, in certain cases, the funds could be unrecoverable.

When depositing a token on the Bit2Me platform with Memotag characteristics, a unique "Memo" will be generated. This Memo is additional information that must be included when sending a transaction. For more information, access the article What is a Destination Tag (tag/destination note)?

What should I do if the platform from which I want to make the transfer does not give me the option of a memotag?

If the platform from which you want to send does not allow adding the Tag | Memo | Ref field, you should follow these steps:

You must send the transaction to a DeFi wallet that allows receiving without a Memo tag but does allow the option of sending with a Memo tag. For example, Exodus or Metamask.

Once the transaction is received in your DeFi wallet, you must send it by indicating the address and memo of your Bit2Me wallet.

What should I do if I have made a transfer from Bit2Me to another platform without indicating a Memo / Tag / Reference?

If you have made and completed a transfer from Bit2Me to another platform without entering the Memo and the destination platform requires a memo to credit the deposit, you will have to contact the destination platform to try to recover the funds and follow the steps they indicate or request a refund always providing the Hash / Txid that we provide as proof.

Important: We remind you that if you have forgotten to include the memo in a deposit to your Bit2Me wallet, open a support ticket by clicking here, indicating the Hash / Txid of the transaction, currency, and network used in the transfer.