Where can I view my account documentation?

At times, Bit2Me may require additional information or documentation for reasons of regulatory compliance, regulation, security, and fraud prevention. All these processes and requests can be found in the Document Center, a section where you can securely manage and upload the requested files.

• 1. How do I know if I have something pending?
• 2. Steps to provide documentation
• 3. Document statuses

1. How do I know if I have something pending?

When we request documentation, we'll notify you through several channels to keep you informed:

• Email: You'll receive a detailed email at the address registered to your account.

• Push Notification: You'll see a notification directly in your mobile app.

• Notification Center: An alert will appear on the bell icon located in the upper right corner of the platform.

• Profile Menu: You'll find an alert symbol and a specific note within the profile and settings menu.

2. Steps to provide documentation

You can access the document panel in two ways: by directly tapping on the various notifications in the app or by manually entering the Documentation section within your settings. Here are the steps:

1. Access the "Profile and Settings" menu: In your account, access the side menu (three horizontal lines in the upper left corner if accessing from the APP) and navigate to the profile and settings menu.

2. Go to Documentation: Tap on the "Account Documentation" section to view active requests.

3. Provide information: Select the request that requires attention and follow the instructions. If the request requires you to provide extra documentation, tap the button  Provide Information   or the pencil icon.

   • If you need to provide documentation: Select the document type, upload the image or PDF (making sure it's legible), and tap  Send .

3. Document statuses

Once the information is uploaded, you can check the review status using the following labels:

• Document required: The document has not yet been provided or the request is open.

• Under review: Our specialized team is validating the documentation you submitted.

• Accepted: The documentation has been successfully validated and meets the requirements.

• Rejected: The document has an error or does not meet the requested requirements. Tap on the document to check the reason, and you can re-upload it with the necessary corrections.

• Permanently rejected: We were unable to validate the document. Tap on the document to check the reason for rejection. 

At times, Bit2Me may request additional information or documentation for reasons of regulatory compliance, regulation, security, and fraud prevention. All these processes and requests are available in the Document Center, a section where you can securely manage and upload the requested files.

• 1. How do I know if I have something pending?
• 2. Steps to provide documentation
• 3. Document statuses