To change the registered and linked phone number in your Bit2Me account, please follow these steps:
From the mobile app.
- Tap on the 3 horizontal lines in the top-left corner of the screen to access the dropdown menu, then select the first option to open the Profile and settings menu.
- In the first module of your account information, tap on the pencil icon where your phone number is displayed to modify it.
- Enter the new phone number you wish to register and tap the button Send verification SMS .
- Enter the verification code from your 2FA app or the SMS code we will request on screen to securely confirm the operation.
- You will receive an SMS to your old phone number with a 4-digit code, which you must enter on the designated screen in Bit2Me and tap the button to verify the change.
From the Web.
- Click on your profile picture or icon in the top-right corner of the screen and access the Profile and settings option from the menu.
- In the first module of your account information, click on the pencil icon where your phone number is displayed to modify it.
- Enter the new phone number you wish to register and click the button Send verification SMS .
- Enter the verification code from your 2FA app or the SMS code we will request on screen to securely confirm the operation.
- You will receive an SMS to your old phone number with a 4-digit code, which you must enter on the designated screen in Bit2Me and click the button to verify the change.
Important: If you need to access your account but no longer have access to your registered phone number, don't worry, we'll help you recover it. Open a ticket with the subject: I need to change my registered phone number on Bit2Me or contact us via email at soporte@bit2me.com, stating your full name and a clear description of the problem you are experiencing. |
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