Have you had an incidence?

Have you lost access to Double Factor Authentication (2FA)?

To recover your 2FA, you must follow these steps:

  1. Open a ticket to tell us that you need 2FA recovery
  2. We will contact you to indicate the steps to follow.
  3. We will disable the current 2FA.
  4. And you will have to activate 2FA again from your Bit2Me account on the device of your choice.

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