Knowledge base

Academy (1)

Formation (2)

• How to access Bit2Me Academy
• FAQ: Bit2Me Academy Courses

Bit2Me Card (2)

Introduction Bit2Me Card (11)

• Bit2Me Card: FAQ
• Bit2Me Card - Costs and limits
• What currencies can be used with Bit2Me Card?

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Functionalities of B2M Card (15)

• How do I set up or change my secret code?
• What is the difference between the PIN code and the secret code?
• How do I add Bit2Me Card to Google Wallet?

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Commerce (1)

Introduction to Commerce (7)

• What is Bit2Me Commerce?
• Bit2Me Commerce fees
• Is it safe to keep my money in your wallet?

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Account (5)

Accesos y cambios para Usuarios (8)

• I can't access my account, what can I do?
• Authorize new device
• I don't receive SMS, how do I proceed?

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General Information for users (10)

• How do I close my user account?
• How to request the deletion of my data in Bit2Me?
• How to unsubscribe from the Bit2Me Newsletter?

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Protect your Bit2Me account (5)

• How to activate biometric access in the APP?
• Periodic Maintenance Tasks
• Have you lost access to Double Factor Authentication (2FA)?

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User registration: step by step (5)

• How long is the registration verification process?
• How do I verify my Bit2Me account? Step by Step…
• How should you take the registration photos?

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Registro de empresa (2)

• How to open a business account on Bit2Me?
• What documentation is required to open a business account?

EARN (3)

General information - EARN (10)

• What is staking?
• Bit2Me Earn rewards
• What is APY?

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Introduction - EARN (8)

• What are the advantages of Bit2Me Earn?
• How does Bit2Me Earn work with B2M token?
• How often and where are Earn rewards delivered?

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Earn (7)

• How to withdraw funds from Bit2Me EARN?
• How to add funds to Bit2Me EARN?
• How to change the cryptocurrency for which I receive rewards?

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Finance (3)

Transactions (1)

• Frequently Asked Questions (FAQ) about Bit2Me STX

Financial Regulation (3)

• What is the Bit2Me Crypto Bank?
• Do I have to submit form 172 or 173 to the tax authorities?
• Can Bit2Me tell me which cryptocurrency to buy?

Tax (3)

• How to export all the activity in Bit2Me?
• How to import the excel of movements to CoinTracking and get a fiscal report?
• How to obtain tax information in Bit2Me (for residents in Spain only)

General (1)

General (3)

• Contact with Bit2Me Support
• Bit2Me bug bounty
• How our Customer Service (CS) works

Launchpad (1)

Users - Launchpad (4)

• What is LAUNCHPAD for USERS?
• How to participate in LAUNCHPAD for USERS?
• What is LOCK-UP and VESTING?

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Loan (2)

Introduction to Bit2Me Loan (2)

• Glossary - Terms and concepts related to loans
• What are the advantages over a conventional loan?

Managing Bit2Me Loan (4)

• Bit2Me Loan - Frequently Asked Questions
• How to request a loan collateralized by cryptocurrencies?
• How is the loan repaid?

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Bit2Me Pay (1)

Bit2Me Pay (5)

• How to send cryptocurrencies by Bit2Me Pay?
• What is Bit2Me Pay or BPay?
• How do I receive the money sent to me by Bit2Me Pay?

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Promotions (3)

Referral Program (7)

• Referral Panel - How to access it?
• How to access Bit2me referral panel?
• Referral Program Objective

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Fixed Reward Referrals (2)

• How do referrals with fixed rewards work?
• How do I share my Fixed reward link?

Variable referrals reward (3)

• How do referrals with variable rewards work?
• How do I share my Variable reward link?
• How does the Variable Referral points and ranking system work?

PRO (2)

Introduction (5)

• What kind of operations can be done in Bit2Me PRO?
• What is the difference between Bit2Me PRO and WALLET?
• Bit2Me Pro (Advanced Trading): What is it?

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Operations (4)

• Bit2Me Pro fees and limits
• How do I withdraw funds from my Bit2Me PRO account?
• How do I deposit funds in my Bit2Me PRO account?

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Wallet (7)

Introduction (7)

• Bit2Me Fee Structure
• List of cryptocurrencies supported at Bit2Me
• Bit2Me Pricing and Fee Disclosures

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How to manage the Bit2Me Wallet? (6)

• How to add a new card?
• How to see the whole activity history of one wallet?
• How do I know my total balance in Bit2Me Wallet?

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Buy/Exchange/Sell (11)

• How to buy cryptocurrencies?
• How to sell cryptocurrenices?
• What can I do if I get an ERROR message when I try to buy with my card?

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How to create a purchase order (4)

• How to create a purchase order?
• How to create a sell order
• How to access my scheduled purchase/sell orders

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Deposit/Withdraw (11)

• How long does it take to process a bank transfer (deposit or withdraw)?
• Withdraw EUROS by SEPA bank transfer
• How to deposit EURO?

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Send/Receive (13)

• How to send cryptocurrencies?
• How long does it take to receive a cryptocurrency transaction?
• How to receive cryptocurrencies?

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B2M Token (3)

• B2M Redemption: Frequently Asked Questions.
• What is the main function of the B2M token?
• What is the Bit2Me Token Utility Road Map?

Space Center (3)

FAQ Space Center (5)

• How can I level up in Space Center?
• What is Space Center?
• Buy and hold € in B2M mission. How does it work at Space Center?

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Space Center benefits (6)

• What are the benefits of Space Center?
• Benefits in Bit2Me Card with Space Center
• Benefits at Earn with Space Center

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Missions of Space Center (6)

• What are Space Center missions and what do they consist of?
• Mission "Access Space Center X days in a row".
• Can I lose points or progress from a Space Center mission?

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Trips and Discounts (1)

Life (2)

• FAQ: Bit2Me Travel
• Bit2Me Life